Warranty and ReturnsKolkata Web2020-10-01T03:05:23+05:30
Warranty and Returns
Welcome to Genebags.org. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with genebags.org!
Return Shipping Costs
Returnable ItemsItems that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.Contact us as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 30 days of receiving it for a partial refund of the item cost.
Non-Returnable ItemsWe will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
3.Virus Prevention items including : All masks, disposable protective clothing and other protective gear that comes in direct contact with skin of humans and animals.These items are not covered by the return policy for hygiene and safety reasons.
Returns Process & Time-Frame
Returns Process & Time-FramePlease carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please contact us stating your:
• Order number
• SKU number or product name
• Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our returns address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 30 days.
After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
Return Shipping Costs & Address
Return Shipping Costs & AddressWe aim to offer services that will benefit all of our loyal customers. All of our worldwide customers can return to our genebags.org warehouse. Please always Contact Us prior to returning the items via obtain an R.M.A form (Return Merchandise Authorization) with the related returns address.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.